At Tristan Crafts, we take great care in ensuring your orders are packed securely and delivered to you in perfect condition. We are committed to providing a smooth and reliable shipping experience for all our customers worldwide.
Order Processing
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All orders are processed once payment and order confirmation are completed.
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You will receive an order confirmation email once your purchase has been successfully placed.
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After your order has been packed and shipped, we will notify you with shipment details and tracking information (where available).
Shipping Methods
We work with trusted courier partners to ensure safe and reliable delivery of all our packages. Our goal is to make sure your items arrive quickly and in excellent condition.
Order Tracking
Once your order is dispatched, you may receive a tracking number via email (if available from the courier). This allows you to monitor your shipment’s progress until it arrives at your destination.
Damaged or Lost Packages
In the rare case that your order arrives damaged or is lost during transit, please contact us immediately at [email protected] with your order details and any supporting information. We will investigate the issue and assist in resolving it as quickly as possible.
Incorrect Address
Please ensure that all shipping details are entered accurately at the time of placing your order. Tristan Crafts is not responsible for orders that are delayed or lost due to incorrect address information provided by the customer.
International Shipping
We are proud to serve customers worldwide. Please note that international shipments may be subject to local customs duties, taxes, or import fees, which are the responsibility of the recipient.
Contact Us
If you have any questions or need assistance regarding shipping, please contact us at:
Email: [email protected]