At Tristan Crafts, we value your satisfaction and strive to ensure that every purchase meets your expectations. If you are not fully satisfied with your order, we’re here to help with a simple return and refund process.
Returns
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You may request a return within 7 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
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Once your return is approved, we will provide you with detailed instructions for sending the item back.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, such as opened crafting kits, customized or personalized items, or used art materials.
Refunds
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Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be processed within 5 to 7 business days.
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Refunds are issued via the original payment method (for cash-on-delivery orders, we may arrange a direct bank transfer or store credit).
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 3 days of delivery at [email protected]. We will arrange for a replacement or full refund after verifying the issue.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or contact us at [email protected] for assistance.